Scope Creep

is a project management term which refers to the changes, and or the continuous or uncontrolled growth of a project’s scope, compared to the scope at the start of the project, at any point after the project begins.

Also Known As

Requirement Creep
Function Creep

Scope Creep possibly can be a result of

  • Poor change control
  • Lack of proper initial identification of Project Objectives
  • Lack of initial product versatility
  • Incompetent Project Manager
  • Poor communication between Stakeholders

Mission Creep

is when a project expands beyond its original goals after the success of initially set milestones

Instruction creep

is when instructions increase in number and size over time until they are unmanageable.


  • Ignorance of the Keeping It Simple Stupid
  • Complex procedures which are often misunderstood
  • Rules framed by ever-changing groups over extended periods

Feature Creep

is the addition of new features in a product beyond the basic functions of the product resulting in function bloat and over complication.

Remain optimistic

Your subordinates look to you for leadership and your mood reflects on their morale: be it positive or negative. Success or failure in contingencies depend on how they are approached.

Set a clear direction

Unless you direct your team in the right direction seldom do they reach the right destination. Understand what and where you need to be and communicate them appropriately.

Create a work plan

Plan well and work optimally. While no plan should be set in stone and should be adapted as situations call for, it is universally understood that "one who fails to plan has ultimately planned to fail"

Secure sufficient resources

Just words and directives won't suffice but ensure you supply your team with the necessary resources to achieve their tasks be it time, money, tools or training.

Hear more than you say

Listen more and lecture less

Do not hold meetings without agendas

If you do not have clear cut agendas for meetings, do not hold one. Plan and communicate meeting agendas nefore setting up meetings and stick to them religiously. Meetings held just for the sake of holding meetings lose their credibility and with it the leader's

Do not criticize in public

Follow this religiously and avoid resentment

Praise in public

Follow this religiously and improve the morale to perform better

Do not ask a subordinate to do something that you wouldn't do yourself

Be it big or small, think before you delegate. Would you do it yourself if you could or are you just trying to pass the buck

Do not micromanage

Delegate authority to your subordinates according to their job profile and encourage them to accept ownership of their decisions. If you insist upon making every final decision, the progress of the organization will grind to a halt: even worse, making you the bottleneck. If you cannot delegate you have no business calling yourself a leader.

Give your team the credit

Make sure you give credit to your team when you succeed and try not to pass the buck to them when things do not go as planned. This in itself is a great trait of a true leader

People get their MBA's graduating from Business schools after learning lots and lots of stuff about business, strategy, best practices and tools to aid business management. Even then, business schools seldom address simple stuff which they consider too simple to be addressed at their level. Yet these "too simple to be taught" things hold great importance for real world success. A few of those are addressed below. If you are a manager consider practicing the following religiously for greater reputation and success.

Jargon - Avoid them like the plague

Most people misuse it without actually understanding what they stand for and giving rise to unwanted mistakes and misunderstandings. Force yourself to spell out what you mean in simple plain language. It will help your thinking and communication.

Organizational Design - The Why before redefining the What

Figure out what is causing the problem, and then think about how to avoid the problem. A lot of problem solvers identify bad decisions, and then suggest reversing it, neglecting to address the issue of why that particular bad decision was made, and how to make sure the same mistakes wouldn’t be made in the future.

Don't define problems as your perceive - Learn more with different perspectives

Never ever jump to a solution without understanding the whole picture through different perspectives and deciding on a solution before considering atleast one another closely contested solution to the problem. Also consider the fact that the problem may not actually be what you initially perceive it to be unless you see it from another perspective.

Trade off - Analyze costs to benefits for all possible solutions

Every solution has costs as well as benefits. If you list only the benefits, it makes your analysis seem like an ex post rationalization of a foregone decision, rather than a careful weighing of the benefits and costs. If you spent some time thinking through the tradeoffs, show it. If not, then you should. It is not the solution but your rationale in deciding on one that matters in the long time or if something goes wrong

Language - Always keep it simple stupid

Write simple declarative sentences that clarify rather than obfuscate. Form is not a substitute for content. We are running businesses where communications need to be crystal clear and not writing poems for people to analyze and discuss for is being communicated.

Best practices to get your invoices paid on time.

While most people readily pay their dues on time and keep their incomings and outgoings on track, a few need more tricks of the trade to help persuade them pay their bills on time. At the end of the day, any small business owner knows that even a single unpaid invoice affects cashflow and could render the business into a cash strapped entity.

The Heading - Hit the nail right on its head

Marking the envelope and title the top of the invoice page “INVOICE” in bold letters ideally in red will certainly garner maximum attention. This small initiative will help your piece of paper reach the right designate from the moment it gets delivered. Inclusion of your company name and logo on the next most prominent line is ideal (Time tested practices and psychological studies indicate people are more likely to remember images and logos than words. See the connection here - INVOICE + Company Name + Company Logo - Subliminally impregnates the memory of the invoice). A remembered invoice is more likely to be paid promptly.

An Itemized Listing - Make the content the focus

Making sure all products or services are clearly itemized is a definite way to make your invoice more understandable. A detailed list will save time wasted through additional correspondences trying to understand the invoice. So does the itemized listing as do the logo to help your recipient remember.

The Perfect Payment Terms - Dates, Penalties and Incentives

Always make sure to clearly and boldly state that “payment is due within X days.” A good idea is to include a warning about late fee policies or penalties that will be charged for late payment. An invoice with a late payment fee is most likely to be bumped to the front of a list of invoices that need payment. It is also wise to include a Y% discount for early payment. Studies indicate the inclusion of a “please” in the request for payment increases the likelihood of the invoice getting paid on time.

Offering a variety of payment options is considered to be one of the most influential factors forgetting paid on time. The greater number of payments options your recipient receives, the more likely your invoice gets paid on time. Digital payment methods, even for traditional businesses will do a world of good for getting paid on time.

The Bottomline - Express your invoice with a bold-stern-voice

Including a headshot of the head of the company in the contact details of the invoice creates similar psychological pressure to physical presence. Personally signing the invoice (even possible on digital invoices) psychologically influences the recipient to feel compelled to pay akin to a personal interaction asking for payment.

Easy-to-find direct contact details of a designate able to answer billing queries quickly will be helpful in case your customer has questions. Studies indicate the inclusion of a “thank you” in the invoice signature increases the probability of on time payment.

The Color Scheme - Play the psychological game

Studies indicate that the psychology of colours plays a great deal in getting things done to your liking. Blue is associated with trustworthiness, Turquoise is the best colour for attention-grabbing words such as “second notice.” Turquoise is not a frequently used colour and hence will help you stand out that much more. Purple is another great option highly favored by women. Darker shades of purple indicate firmness and competence. It is prudent to avoid yellow and brown, on invoices as a best practice.

If you need assistance in designing your invoice document or need help with setting up digital payment modes for your traditional business, please do not hesitate to contact us at IBHYA on +918939998998

Emails have become the primary mode of communication to most businesses nowadays. If you are not able to write emails that get the attention you think they deserve, then you can be sure that your business is not getting the same either.

For some businesses, most of their customers start online and faltering on the most important mode of communication is not the modus operandi to succeed.

The following tips will help you perfect your emails for maximum effectiveness

  1. Personal Emails - Your email address is your identity. Stick to the use of a single email address. Whether you use Gmail, Yahoo or Outlook does not matter if you stick to one for a long time

  2. Business Emails - For a business nothing underlines credibility than an email address from a domain the business owns. If your shop name is zedof, your emails will be more credible with [email protected] than [email protected] Personal emails are simply not cut out for business

  3. Subject - Most people (includes me) decide whether to open an email by just the subject line alone and since around 70% of emails are read on mobile devices, it is better to Keep your subject short and to the point. "Invoice December 2014 Airtel Broadband" is a very good example.

  4. Length of Emails - A time tested rule of thumb is to keep email word count to less than 150 and keeping to not more than five or six sentences is a must

  5. Signature - Make sure to sign your emails without fail. Email signatures announce the authority and ingenuity of the sender. Make sure your email signature consists of the following (or most of it as appropriate). Name, designation, Address, Phone number, working hours, Social contacts (Linked in, Facebook, Twitter, Google Plus etc)

  6. Tone - Always write your emails with a respectful tone; even if you do not receive it back.

  7. Replies - Make sure you reply to emails within the first 24 hour period. If a resolution for the issue mentioned in the email is not possible within the 24 hour period a reply back asking for more time to resolve the issue would be more appropriate

  8. Checking – Always check your emails for grammatical and contextual errors. Twice

  9. Addressee - Address your emails to only the party intended. Be mindful of Reply, Reply All, BCC and CC

  10. Communication mode - Keep your emails direct. Try not to touch your nose around your head.